Hi,I'm with Orcon and moved house on the 2nd of February. It took until February 28th before I had fibre at the new place. I used Orcon's move house service and was promised I would NOT be billed for the days I did not have service. Of course they broke their promise and took the full amount for February, NO reduction whatsoever. So I had to call them again and explain to the Asian lady whose English was barely tolerable what the problem was and after 30 minutes I was left with "We now must wait for approval and that will be shown on next billing cycle".Scandalous! Orcon prides itself with having a 'moving house service'. One would think that THE most common scenario in such a case is that the customer will not have internet for a number of days and one would assume that Orcon would have automated this process: customer says he will move house on 2nd and move to new address, check when disconnected at old address, start counting days, check when connected at new address, stop counting days. Refund customer counted_days/days_in_month*price_per_month.But NOOOOOO. Customer has to find out himself that he was billed incorrectly. Customer has to call Orcon's terrible customer 'service' himself and stay on the line for half an hour for something as simple as this. Of course Orcon just hopes the customer will never notice so they make some extra money. What a TERRIBLE NON-SERVICE!So a warning to anyone with orcon and moving house: check your account, they WILL bill you for all the days you had no service, it's up to YOU to make them aware of this, they only want your money.And they STILL screw you over when it comes to calculating the number of days without service. I unplugged the modem around 09:00 on February 2. I got connected again around 17:00 February 28. That's more than 26 * 24 hours in between, so 26 days without service would be fair imho. Of course the money hungry &*%@*!&$# from Orcon say "No, you still had internet on the 2nd and on again on the 28 so you only had no service from 3rd to 27th which is 25 days". It's NEVER, even after providing you with such a non-service as their 'moving house service' in the customer's advantage. A DECENT company would have said "Sorry for this, we should have resumed billing on the day you were reconnected and not have billed you for the time in between. Since you had no service for 26 days you will simply get a refund for the entire month. Thank you for being our customer".Terrible company. Yuk.
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