So I have had a hell of a time, let me tell you a tale of woe that ends in a hopefully easy question. Moving the clock back: Moving house in three weeks, awesome! the new place supports Fibre ... lets do some research, Orcon has one of the best 1gb plans and seems to do well in the national bandwidth graphs. I've been with them before and they were great. Hmm recently purchased by CallPlus .. Not overly confident about that but, hey, what could go wrong? Jul 4 - Went through signup process, gave my credit card details, asked for modem to be shipped to current address. Jul 27 - Hey, in all the other arrangements, that modem never arrived, let me call Orcon. Wait, WHAT? you never processed the order properly? I am moving TOMORROWJul 28 - The previous occupants took the ONT power supply? why? ... &%^&$ ... Called Orcon .. (Gonna need a new power supply) .."we have logged this and processed it" Jul 29 - No cellphone reception at house (not Orcon's problem) but just adds to our isolation ... Tweet to Orcon irritated. Jul 31 - Wife called Orcon to remind them about the power supply, we need it please. Reply : Everything will be installed tomorrowAug 1 - Modem Arrived, no power supply though, call Orcon again, "oh .. we never processed your request" ... WHAT?! Okay now I'm just throwing my hands in the air,The Question:I don't want to reward Orcon's awful service with my money, now it's just anger. I quickly checked their T&C and it appears the contract starts from the time I connect to them. Am I within my rights to box their modem back and cancel all services? MyRepublic is looking awfully good right now.
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