After nearly nine years as an Orcon broadband customer, I could no longer justify paying $55 per month for 15GB of data (I don't have my phone with Orcon). Today my broadband was transferred to another ISP. I phoned Orcon to confirm they were aware I was no longer connected with them so that I don't continue to be billed for a service I'm no longer receiving (my new ISP told me Orcon would receive an automatic notification but it would pay to phone them after the transfer was completed to confirm). That's when I learned about this 30 day notification period to leave Orcon. Whether that was in the terms and conditions when I signed up in 2003, who knows? Anyway, despite the nice lady on the Orcon help desk doing her best to explain the 30 days notice and credit process, I'm left a bit confused. This is how it was explained to me: 18 May - My broadband was transferred to another ISP. The 30 days notification begins today. 23 May - New Orcon billing period starts. I'll have to pre-pay another $55 for the new billing period (23 May to 22 June). 23 June - I'll receive a credit for the period after my Orcon broadband was disconnected (19 May - 22 June). To receive the credit I have to phone Orcon and supply my bank account number (my broadband is paid by credit card). This all seems a bit confusing and I'm not even sure I understood correctly. It seems like a pointless waste of time (for both me and the Orcon accounts staff) to have to pre-pay for another month's service after my broadband was disconnected, then have that amount refunded to my bank account a month later. Can anyone clarify this for me? Have I understood correctly?
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