Apologies for this blatant waving-arms-to-try-to-get-Orcon's-attention post, but I'm in a spot of bother.
I was supposed to migrate to VDSL yesterday (Thursday 23rd), but in a near precise recreation of when I first migrated to Orcon in late 2012, it's now over 24 hours later and I have no service at all.
The Chorus man came yesterday, and confirmed that I have a live VDSL connection before he left. I waited for Orcon's promised 'ready to go' text / email, but it never appeared, and I eventually connected the new white VDSL router anyway. It appears that the line is VDSL-enabled and is connecting OK, but a) I'm being allocated a non-routable IP address (10.x.x.x), b) the PPP connection username is genius@orcon.net.nz (which I believe is used as a placeholder until the proper settings are applied automatically to the router), c) the only website I can visit is http://www.orcon.net.nz/, and d) I have no VoIP service.
I've been in touch with the overseas helpdesk, but... Well, you know. The story's a bit different every time. This morning I was told that the issue's been passed to Chorus, but that sounds fishy to me, given that the line itself appears to be fine and Orcon appear to have 'ownership' of it. Obviously I don't know what the procedure is, but from what I can see the problem would appear to be with Orcon rather than Chorus. And now it's coming to the end of the week and nothing further seems to have happened.
Please, if anyone from Orcon is reading this, *please* can you help me? I have work to do over the long weekend. Since my home connection is dead I probably won't be able to check for any follow-ups on this thread, or send any PMs for that matter, until Tuesday at the earliest, but I have a ticket number - #11633378 - and hopefully I can be identified from that.
Again, apologies everyone for starting a new topic just to get in touch with Orcon. I hope everyone has a great long weekend! (In Auckland / Northland at least - if you're elsewhere perhaps you should just not turn up to work on Monday and say you took the day off in sympathy.)
Cheers
↧