Does anyone have any advice on how to talk to someone at Orcon who is able to help a customer?I have requested UFB and simply want to know the current state of the request and anticipated timeframe.I dial 0800131415 and go through the prompts and wait (and wait!). Eventually I get a friendly offshore voice who puts me on hold (twice) and then explains I need Sales. Call 0800564687 she says "but I'll transfer you". So I wait (and wait) and eventually I get a friendly guy who says "you don't want Sales - you need the Fibre team" "You should dial 0800133333 but I'll put you through". I wait, and wait, and wait, and eventually press * to request a callback, enter my number and am still waiting......If I dial these 0800 numbers they all seem to end up i the same place anyway, and then they just pass you around until you eventually give up. Email is no better.Seriously I would like to know if anyone has any guidance on how I might actually get some sort of assistance. I have paid Orcon thousands of $$ over the years but that counts for nothing. I really just wanted to upgrade service and keep paying them money - seems a bit of a mission impossible....I'll take any advice - seems the Orcon approach is to drive business away by completing frustrating their customers if the want any changes. Frustrated....
↧
