Amusing Orcon response to a trouble report
To continue the reported customer support issues raised here - I got the following email today:=====Subject: [Ticket# n] meow meow meow - change this subject before sendingBody:Hi - thanks for your...
View ArticleNo SIP authentication, now connecting via Spark?
A puzzle. Yesterday evening I lost VOIP service (Genuis black). Some NZ sites were unreachable for a short time - Geekzone and WoBH, they came back, but no phone service.Looked harder today, after...
View ArticleCan i connect the orcon nf4v router to the asus RT-AC87U for VOIP
I was wonder if it is possible to connect the orcon nf4v to the asus RT-AC87U just for the voip and if so , how do I configure both..
View ArticleOrcon VOIP on a non orcon branded NF4V
HiLong story short, I have the old genius modem/router but it always disconnects my work vpn after a few minutes. I asked orcon politely if I could get a different modem and was firmly told no. Last...
View ArticleOrcon 200/200 or just 100/200 with poor QOS?
Hi,Does this happen to you!?1) Download http://zeus.jetstream.co.nz/450M.bin (local) and http://ftp.swin.edu.au/gentoo/releases/amd64/autobuilds/current-admincd-amd64/admincd-amd64-20151231.iso...
View ArticleCancelling, when to do it?
So I have to cancel my UFB as we are moving to a new house. I see on the Orcon website you have to give 30 days notice. My concern is that with all the horror stories I see on here that they will...
View ArticleChange over to new UFB plan
Hello, my UFB plan change over to the new plan is to happen from 9.00am today (I'm already an Orcon UFB customer on an older plan). I've received the modem (as per the email). And its sitting here in...
View ArticleDLink DSL-4320L Taipan with Orcon UFB
Dear All,I just spend $640 for this router DSL-4320L, part of the reason is it advertised it can work with NZ UFB which means it can replace the router shipped by ISP, in my case, Orcon white genius.I...
View ArticleOrcon cancelled UFB services instead of waiting until 30day notice
Hi Orcon, I have really enjoyed your UFB Service the past almost two years. Unforunately I decided to change ISPs, as you didn't offer the plan I was after.Now time for a story you may have heard...
View ArticleHow to get ANY Customer Support?????
Does anyone have any advice on how to talk to someone at Orcon who is able to help a customer?I have requested UFB and simply want to know the current state of the request and anticipated timeframe.I...
View ArticleWhat are you guys doing?
Toying with DNS servers?I've lost internet twice since 1:30 am ishNothing on network status page
View ArticleMoving Addy!
Howdy chaps. Moving from my addy which had the 30 download and 10 upload to a new addy that has fibre already installed. Called the Phillipines and they resigned me up to a new contract and waved my...
View ArticleHow to get a VDSL line check on a property I want to buy
Any body know how to do this? I got quoted $300 for a tech to visit and do a check which seems a bit highIts a rural property that looks like it recently had its exchange upgraded, so I'd like it verified
View ArticleTeamspeak disconnecting again
I guess you guys had a firmware update recently and my teamspeak has begun disconnecting constantly again. I don't stay connected for more than 30 seconds at a time. I had this issue fixed nearly a...
View ArticleSelect sites not loading. Same for anyone else?
For a few weeks, I've been finding that some sites aren't loading for me via my Orcon connection. Examples:https://www.wikipedia.org/http://www.engadget.com/Do these fail for any other Orcon users?I...
View ArticleFibre Team Call back help
Hi Any Orcon guys on here, We've been waiting since the 20th of January for install. No one has contacted yet. We've been calling the fibre team number and can't get through. Waited for 40 minutes the...
View ArticleFibre Connection Date was 9/02/16 No-one showed, no-one has an answer
I started the process in December to get Fibre installed, got all the consents sorted and so on.1st Issue : Scoping, they guy showed up earlier than the allotted time, did what ever he was doing, and...
View ArticleAny chance a rep here can help me move house?
TitleUnfortunately i have tried calling twice and moved around 2 departments multiple times with a hold time of 2 and a bit hours all up.We are currently moving house soon and want to try and set up...
View ArticleOrcon Authentication system fault
Today, Sunday, we lost ADSL authentication on our black genius modem. This has happened 3 times in the last 13 months. Every 6 months on average. I do the usual dance with manila support. Lights on,...
View ArticleOrcon Network Engineer Help?
Few nights ago Orcon sent me a new white modem with increased UFB speed 100/20, but after connected up it's not able to connect to the internet, it's been 3 days and my tenants are going up and down...
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